Privacy Policy

Effective Date: January 6, 2026
Last Updated: January 6, 2026

AXYL LOGISTICS INC. is a flatbed logistics and transportation company providing freight hauling, load booking, carrier services, and related logistics solutions. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your related rights. By using our website www.axylli.com, contacting us, submitting a quote request, booking loads, or providing information for our services (including SMS communications), you agree to the practices described in this Privacy Policy.

. What Personal Information We Collect.

We collect personal information in the following ways:

Information you provide directly:
- Contact details such as name, email address, phone number, mailing address, and company name.
- Business-related details such as company information, load/shipment details, billing information, payment details, and preferences.
- When you request a quote, book freight, become a carrier/shipper, or communicate with us (e.g., via phone, email, web forms, or SMS).
SMS/Text message-related information:
- Phone number and consent records when you opt in to receive SMS updates (e.g., load status notifications, delivery ETAs, payment reminders, or service alerts).
- We collect this only when you explicitly provide consent (e.g., by checking a box, texting a keyword, or submitting a form).
Automatically collected information:
- Device and usage data such as IP address, browser type, operating system, pages visited, time/date of access, and referral sources (via cookies, logs, and analytics tools).
- Location data (inferred from IP or provided voluntarily for load coordination).
Other sources:
- Information from business partners, carriers, shippers, or public sources (e.g., DOT/MC numbers for carriers) as needed to provide logistics services.

We do not intentionally collect sensitive personal information (e.g., racial/ethnic origin, health data) unless directly relevant and with your consent.

"Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes."

SMS Terms & Conditions

SMS Consent Communication:

The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from AXYL LOGISTICS INC, you may receive messages related to the following (provide specific examples):

Appointment reminders
Follow-up messages
Billing inquiries
Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread; instead, make sure the customer adds the matching use cases to this portion of the Terms info}.

Example: "Hello, this is a friendly reminder of your upcoming delivery appointment with AXYL LOGISTICS INC. at 3883 Quartz Rd Unit 518, Mississauga, ON, L5B 0M4 Canada on January 6th 2026 at 13:00 EST. You can reply STOP to opt out of SMS messaging from AXYL at any time."

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt in to receive SMS messages from AXYL LOGISTICS INC. in the following ways:

Verbally, during a conversation
By submitting an online form
By filling out a paper form

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us a www.axylli.com

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary

2. How We Use Personal Information. We use your personal information for the following purposes:

To provide and improve our flatbed logistics services (e.g., processing quotes, coordinating shipments, tracking loads, handling payments, and providing customer support).
To communicate with you about your shipments, account, or services (including via email, phone, or SMS).
To send operational SMS messages such as load confirmations, status updates, ETAs, pickup/delivery notifications, or payment reminders (only if you have consented).
To fulfill legal obligations, prevent fraud, enforce contracts, and protect our rights and safety.
To analyze website usage and improve our services, website, and user experience.
For internal business purposes such as auditing, data analysis, and service enhancements.

We do not use your information for unrelated marketing without your consent.

Regarding SMS Consent:

SMS consent (your agreement to receive text messages) is used exclusively for communications directly related to our logistics services and your shipments. SMS consent is not shared with third parties or affiliates. Your phone number and SMS opt-in information are not sold, rented, traded, or otherwise shared for third-party marketing purposes.

3. Who We Share Personal Information with

We share personal information only as described below:

Service providers and partners: With trusted vendors who help us operate (e.g., cloud hosting, payment processors, SMS/messaging platforms like Twilio, logistics software providers, carriers, shippers, brokers, or dispatch services). These parties are contractually required to use your information only for the services they provide to us and to protect it.
Business transfers: In connection with a merger, acquisition, or sale of assets.
Legal requirements: To comply with laws, respond to subpoenas/court orders, or protect rights/safety.
With your consent: When you explicitly agree (e.g., sharing load details with a specific carrier).

We do not sell your personal information to third parties. SMS consent and related phone numbers are not shared with third parties or affiliates for marketing or any unrelated purposes.4. Data Security. We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure.5. Your Rights and Choices. Depending on your location, you may have rights to access, correct, delete, or restrict your personal information. To exercise these rights, contact us at info@axylli.com.

You can opt out of SMS communications at any time by replying STOP to any text message or contacting us. Note that opting out may limit service updates.
You can manage cookies/preferences via your browser settings.
For California residents (CCPA/CPRA): We do not sell personal information. You may request details about our practices.

6. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect information from children.

7. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted here with an updated effective date. Continued use of our services after changes constitutes acceptance.

8. Contact Us

If you have questions about this Privacy Policy, contact:

AXYL LOGISTICS INC.
3883 Quartz Rd, Mississauga, ON L5B 0M4 CA
Email: info@axylli.com